FAQs
Shipping & Delivery
Do you ship to all states in the U.S.?
A: We currently support delivery to the 48 contiguous states of the U.S. Unfortunately, we cannot ship to Hawaii, Puerto Rico, Alaska, and other non-contiguous states and territories.
Q: How soon will I receive my order?
A: Your order will be processed within 1-3 business days after payment. After that, it typically takes 3-5 business days for delivery. Please note that weekends and holidays may affect delivery times.
Q: How much does shipping cost?
A: For orders over $99, shipping is free. For orders under $99, the shipping cost is $9.99.
Q: Where do youship from?
A: We ship from our warehouses located in different regions of the United States, including the East Coast, West Coast, and Central regions. The shipping location may vary depending on the product.
Returns & Refunds Policy
Q: What is your return policy?
A: You can initiate a return within 30 days of receiving your order if you are not satisfied with the product. Please note that for general returns (non-quality issues), you would need to cover the return or exchange cost.
Q: Can I return clearance items or customized products?
A: No, clearance items, customized products, and items marked as "Non-Returnable" on the product page cannot be returned.
Q: What if my product is damaged upon receipt?
A: If your product arrives damaged and it affects its use (non-artificial or installation damage), we will either resend a replacement or provide a refund.
Warranty
Q: What does the warranty cover?
A: Our products come with a one-year limited warranty that covers materials, functionality, decorative components, and workmanship.
Q: What is not covered by the warranty?
A: The warranty does not cover misuse, mishandling, accidents, neglect, acts of nature, improper installation, improper maintenance, modification, normal wear and tear, or unauthorized repairs.
Q: How do I make a warranty claim?
A: To make a warranty claim, please contact us with your original order information and a description of the issue, along with pictures or video evidence.
Wholesale
Q: How can I inquire about wholesale opportunities?
A: If you're interested in wholesale opportunities, please visit our Wholesale page and fill out the inquiry form with your information. We will contact you to discuss further.
Q: Is there a minimum order requirement for wholesale purchases?
A: Yes, we have a minimum order requirement for wholesale purchases. Please inquire for specific details on our wholesale terms.
Q: Do you offer discounts for wholesale orders?
A: We offer competitive pricing for wholesale orders. Please fill out the inquiry form on our Wholesale page for more information.